[Resolved]  Airtel — Changed plan without informing me and not providing agreed Voice cap feature

Address:

Bangalore, Karnataka

I have been using Airtel Broad band connection for more than 2 years[protected], bangalore) In the month of September 2013, I have given move request within city (from Kaggadaspura to Shanti Nagar). While making move request, I have clearly told not to change my plan (once it happened earlier to me) without informing me. During shifting of connection, back-end team called me and said 4Mbps speed is feasible in new location, and there is no need to change plan and no need to change landline number also. Then, I have accepted to continue the procedure. Next day, I have received SMS saying "plan has been changed". Immediately called customer care people and fought with them. Finally, they have accepted to offer "300 Rs voice cap" as an add-on to my plan. During September cycle bill, "300 Rs voice cap feature" was not reflected. Customer care people told it would be reflected in next month bill. During October month bill also, "300 Rs voice cap feature" was not considered. Again called customer care people, they told, even though customer care people agreed to provide this feature, they have not activate that feature. So, they activated it on November 11th. As, I am not responsible for this miscommunication, I have asked to modify my bill. Customer care executive raised Service request. Without informing me, back-end team closed the case. Again after few days called Customer care, again they raised service request. Again, back-end team closed without informing me. I told, I would not pay the bill. Customer care executive told, as it was not activated before November 11th, even back-end team can not do anything. So, customer care executive suggested me to pay the bill as there was nothing to do. Finally paid the bill (ended up paying around Rs 1800 more), even though there was **** no single mistake from my side ****. Again, November month bill, they did not consider "300 Rs voice cap" feature. Again called (on 11th Dec) customer care, executive is reluctant to open another service request and said he would arrange call back from back-end team. I have been facing this problem from last two month without any progress. Please help me. Pavan Avala [protected]