Airtel — changing family plan of post paid mobile no.in cheating manner without getting my consent.

Address:

Jalandhar, Punjab

Sub: complaint in connection with of my post paid connection mobile no [protected] for changing family plan in cheating manner without getting my consent.
Ref. Of mails received from airtel and sent to airtel.
1. I am customer of airtel since 15 years and availing family plan of rs. 599 with add on four family mobile nos.
2. The family plan of my post paid connection mobile no. [protected] has been changed in cheating manner without getting my consent.
2. Neither i had sent mail nor i had approached to customer care center for changing plan.
3. The customer care had given me wrong information and changed my family plan without getting my consent in mail/message/call.
4. I had already received call from appellate authority of airtel punjab who refused to solve my problem.
5. For not getting response from appellate authority punjab,
I am compel to approached in grievances of trai,
Request to look into matter
And kindly help me redressing my grievance.

Thanks with regards.
Nirmal singh pmg
Mob. [protected].