[Resolved] Airtel — Changing plan without my confirmation and adding additional tariff in the bill

SKandula

Address:	Ranga Reddy, Andhra Pradesh, 500049
Website:	www.airtel.in

I am using Airtel CUG 299 corporate plan for long back and the plan was changed to 399 plan without my approval.

After sending an email and discussing with the Airtel Support team, they said there is not going be to any change to the existing plan and reverted additional money charged on my bill. But again this month they moved me into the 399 plan without my notice and charged in the bill.
I have all this communication in my emails and can share with any team to further discuss and solve this problem.

This is not a fair practice by the reputed organization like Airtel and lot of time waste to the consumer to discuss with the support team always these sort of issues.

I want to retain with my earlier CUG plan(299) only as i dont' want to spend more money on my plan where it is not relevant to my need.

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 26, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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