Airtel — channel as per my choice not provide

Address:

Lucknow, Uttar Pradesh, 226022

Sir,
I am customer of said provider since last 5 years, my id is [protected] and registered mobile no.[protected]. I requested to change channels as per my choice on 03/02/19 and they accepted my requested through ref. Id 448422.
But till now the my chosen channels are not activated by them.in this concern
I mailed them my grievance but they are not responded me. Therefore you are requested to look into the matter and solve my problem.

Thanking you
Shahid aziz