[Resolved]  Airtel — Charged extra

Address:

Bangalore, Karnataka, 560092

I have a airtel dth connection I noted that I was charged extra for the past few months. When I checked with the customer care they told that there are two active connections in my name. I have never requested to create two connections so far. I am charged unnecessarily for the months may till december. I have made multiple complaints to disconnect one connection and reimburse the money which was charged extra. I had around 650 rupees in my dth account at that time Following are the complaint nos: 48422122, 48435385. I was expecting a reimbursement but I was astonished when I checked my airtel dth account, now my customer id has changed and now my account balance is -18. When I checked with customer care people again and again they made me wait for 10 minutes and then they disconnect my call. This happened for 3 times finally after telling them all the history to all the people they reroute they are asking me to check with my bank account. I have following questions: 1. What happened to the account balance ? It was 650 at the time I made complaint 2. Do I have one account instead of two? Customer care people are still telling me that there are two connections active. 3. How the second connections was created without my consent? 4. Why I am not eligible for reimbursement? If I am not answered I will be disconnecting all my airtel connection[dth, 2 post paid sims, 1 internet connection] My old customer id is : [protected], new customer id : [protected]