[Resolved] Airtel — charged for a vas that I do not want. please refund

sujoybhattacharya

from Ernakulam, Kerala

Address:

500016

My airtel prepaid number is [protected].

Yesterday, i was charged rs 35 from my prepaid balance for a service called bioscope. This was activated on my mobile at 11:38 pm yesterday (28/08/2018) for a period of 7 days without my permission or my asking for the same.

I have stopped the service today morning after discovering the same. However, this service was activated on my phone without my permission or any type of intimation. I do not need this vas at all.

Request you to look at my complaint and refund the amount charged immediately.

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Aug 29, 2018

Complaint marked as Resolved

The charged amount has been refunded to my account within 1 hour of raising the complaint. Thank you Airtel for your prompt action.

Airtel customer support has been notified about the posted complaint.

Aug 29, 2018

Updated by sujoybhattacharya Money has been refunded to my account within 1 hours of raising complaint. Thank you for taking care of the issue.