[Resolved] Airtel — Charges deducted but service not provided. No resolution or refund.

rupeshmehta

Address:	Mumbai City, Maharashtra, 400067
Website:	www.airtel.in

I Requested for data pack on MyAirtel App on 20th Dec. Charges were debited, but the service was not activated. After 10 days and speaking to 4 customer service rep, they still did not resolve the issue. I have been asking for a refund of the charged amount, but they are still asking for more information, even though all information was verified by the previous cust serv reps. I had informed them that I would be travelling out of the country, and my local number will not be active - but to avoid resolving the issue, they keep on asking - via Twitter - for the local number. Very frustrated with their customer service.

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Feb 8, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 1 January 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jan 06, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 1 January 2017.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd