Airtel — charges for using gamesworld pocket

 
4 Reviews
India
 [email protected] on Oct 27, 2018
This morning (27.10.18) l (Cell ph no [protected]) received the following sms from my service provider airtel, stating -
"thanks for using gamesworldpocket. You have been charged rs 20.0 from your airtel mobile account. For more services, call 56789"
I never did use the stated item, nor did l ever opt or ask for it. Forcing such payments on to customers by the mobile phone service provider amounts to cheating and unfair trade practice.
I want immediate refund of the deducted amount and non-recurrance of such incident.
Kindly look into the matter urgently.

Complaint Status


[Oct 27, 2018] Airtel customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0

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Comments

This morning (28.10.18) l (Cell ph no [protected]) received the following sms from my service provider Airtel, stating -
"Thanks for using GamesWorldPocket. You have been charged Rs 20.0 from your Airtel Mobile account.For more services, call 56789"
I never did use the stated item, nor did l ever opt or ask for it. Forcing such payments on to customers by the mobile phone service provider amounts to cheating and unfair trade practice.
I want immediate refund of the deducted amount and non-recurrance of such incident.
Kindly look into the matter urgently.
Prantik's reply, Oct 29, 2018
Airtel promptly refunded the unfair amount deducted. Thank You
Prantik's reply, Feb 18, 2019
resolved
Airtel promptly refunded the unfair amount deducted. Thank You
Yes they did.

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    Customer satisfaction rating
    25%
    Complaints
    39996
    Pending
    4365
    Resolved
    8640
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - charges for using gamesworld pocket