Airtel — charging 3g without consent

Address:

Ghaziabad, Uttar Pradesh

I am Dr Dhirendra singh and using services of airtel for more than 10 years. My mobile no is [protected] and I stay in Ghaziabad. I used to get my bill on my address but to save paper i got registered for E bill facility. I also got myself registered for 3 G/2G plan of airtel in INR 100 with 500mb of 3g and 500mb of 2g. Since I am a doctor with busy schedule and never cared to see my monthly bill, I thought if bill amount is less than INR1000 then it is routine and kept on paying. Suddenly my last month bill was more than INR1800 and I got suspicious and checked the E Bill, which cleared my apprehension that i was being charged for 3G services without getting any SMS for last one year as I was exceeding 500mb quota of 3 G . I have an I phone 5 which does not have facility of 2G so my plan of 500 mb free 2G is going waste for last one year. I get unwanted phone calls and sms for bill and many more services from Airtel but DID NOT GET A SINGLE SMS/PHONE CALL THAT YOUR FREE QOUTA OF 3 G IS OVER, , I TALKED TO CUSTOMER CARE and the politely noted my complaint, they politely said we can discount your bill with INR400. Failing to convince I asked for portability. To me this is fraudulent mean and I will pursue this matter with consumer protection till i get the solution. I also know Dr Ashok K Gupta resident of Ghaziabad mob no, [protected], who has similar complaint with Vodaphone I got this email id from TRAI and will follow it to the end. Warm wishes Dr Dhirendra Singh A19 sector 23 HIG Sanjay Nagar Ghaziabad [protected]