[Resolved]  Airtel — Charging Bill For Services not used

Address:

Mumbai City, Maharashtra

Hi, This is Siddhrth Rangnath Dhanraj I m using Airtel No. [protected] I m having t 67 ug 199 plan according to this plan I m getting 600 minutes free local calls 1GB free 2G INTERNET DATA and 300 sms for the months. I have relieved bill of Rs 3210.24 for bill period 11-My-2015 to 10-Jun-2015 And as per Bill It is stated that I have used excess internet data than given 1GB. They are saying that I have consumed excess data of 255.57MB and charges applicable at the rate of 10paise/10KB i.e, (Rs.10.24/- per 1MB) and total charges levied on your number is (255.57*10.24) Rs.2617/-. But I was dam sure that I haven’t used excess data, even I was very much sure that I haven’t used Given 1GB 2G INTERNET DATA. Then I have checked Itemized bill, I have investigated from my end then what I have seen that I have downloaded 38 MB data within 30 seconds, 20 mb data within 20 second and so on, my internet speed is 2G INTERNET But itemized bill showing that I m downloading huge data within seconds. I highlighted this investigation to Airtel mobile Company with evidence (screenshots of bill) But their answer was yes it is possible to download huge data within seconds with 2G internet speed, then I asked them to omen d show me downloading 5 mb file within seconds Then they are not answering anything… For entire months there were many emails conversation happened between us and It was really mental harassment for me. Due to this I did not used free 1GB data for bill period 11-June-2015 to 10-July-2015