Airtel — Charging bills for inactive 3G Modem

Address:

Thane, Maharashtra

Earlier, I was using MTS modem for internet service. After MTS got shut down, I got a call from Airtel stating that they will provide me same service plan. I used Airtel 3G modem for 2 months and paid my bills; however suddenly my service got disconnected and customer service centres had no answer to this. After this, they sent me bills every month with 'Rental', which I am not paying as modem is not active yet. When I visited airtel gallery and even when the recovery guys visited my place for payment, I told them that service discontinued from there end and I will not make payment for the service which I have not taken. Every time i get a call for bill payment, I politely tell them my issues but they want me to pay the pending bills first Also, they ask me to cancel the service; however I dont want to cancel the request from my end as this is not my fault if they dont proivde me with the service and company can stop service from their end and if they want to