Airtel — Charging for channel that does not exist

Hi I had subscribed for a channel in the month of jan2025 and the subscription charges are levied but from Feb even tho the charges are levied the channel does not exist ..

I called airtel dth consumer complain multiple times they state it's their server problem and will fix by 24 hr but no change ...

Y in india these big shot cheat the consumer I believe because even tho we complain no charges is taken against them