[Resolved]  Airtel — Charging huge on sms (Gaming vas)

Address:Bangalore, Karnataka, 560001
Website:www.airtel.in

Hi,
I have airtel post paid connection from more than 7 years.in last bill i noticed a hike of rs100 in total postpaid bill. When i see the details billing i got shocked as i see rs 50 charged twice for sms-others.
When i see the details of the same it is just mentioned as below.
Gameloft_gameiap_asphalt
Gameloft_gameiap_the ama

Both charges were deducted on 26th night at 1011pm and 1019pm.

As per i know i haven't used this connection fro any special game or even accessing internet. The phone in which this sim is there is a very old basic nokia phone. It was surprise to me as it called game and i was thinking what game i had played with that basic handset.

Later today i called airtel customer care. They said it is a sms based vas and it is by default activated for my number.
Once i started questioning them how you can charge this huge amount even not having any confirmation, they said it is end user who had clicked on link. I have to argue with them asking how from a basic phone the clicking of link will work.
Finally they agreed that by default they had activated this vas, from next time onward this issue doesn't happen.
They agreed that they will reverse the charges in next bill.
Now my concern is how can these operators charge us with out taking our consent?
Since i saw the bill and analyzed i found it, what if some one ignores?
My request is please every one be aware of these misleading charges put in your detailed bills, question airtel and get it reversed.
Also if possible go and complain to trai.
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Aug 23, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 10 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 23, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 10 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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