Address: | Bangalore, Karnataka, 560001 | Website: | www.airtel.in |
Hi,
I have airtel post paid connection from more than 7 years.in last bill i noticed a hike of rs100 in total postpaid bill. When i see the details billing i got shocked as i see rs 50 charged twice for sms-others.
When i see the details of the same it is just mentioned as below.
Gameloft_gameiap_asphalt
Gameloft_gameiap_the ama
Both charges were deducted on 26th night at 1011pm and 1019pm.
As per i know i haven't used this connection fro any special game or even accessing internet. The phone in which this sim is there is a very old basic nokia phone. It was surprise to me as it called game and i was thinking what game i had played with that basic handset.
Later today i called airtel customer care. They said it is a sms based vas and it is by default activated for my number.
Once i started questioning them how you can charge this huge amount even not having any confirmation, they said it is end user who had clicked on link. I have to argue with them asking how from a basic phone the clicking of link will work.
Finally they agreed that by default they had activated this vas, from next time onward this issue doesn't happen.
They agreed that they will reverse the charges in next bill.
Now my concern is how can these operators charge us with out taking our consent?
Since i saw the bill and analyzed i found it, what if some one ignores?
My request is please every one be aware of these misleading charges put in your detailed bills, question airtel and get it reversed.
Also if possible go and complain to trai.
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