[Resolved]  Airtel — Charging of Value Added Services on 4G LTE without Customer's consent

Address:

Chandigarh, Punjab

I have been using 4G LTE WiFi for a long time now. But recently I noticed that the Company has charged "Value Added Services" to the tune of Rs224 plus 14% Taxes each month, whereas I had not made any request for activation of any such service. And so far as my knowledge goes, such services cannot be used on 4G LTE WiFi - I think it is for mobiles only. It is highly unethical of a reputed Company like Airtel to have first activated the VAS without the consent of the gullible customer and then quoting the small print that the dispute on charges should be raised within 60 days of the receipt of the statement, failing it shall be construed that all charges are valid and in order. As already informed by you, the charges for two months have been waived and I shall pay the residual amount. But I wish to convey that I have just now checked my Invoices for the previous several months and find that this VAS amount of Rs.224 has been charged from me which is illegal, unlawful and highly objectionable as well as taking undue advantage of gullible customers like me. It is unethical and unreasonable. I have made a formal request to the Appellate Authority to kindly intervene in the matter and settle my Bills by waiving the amount of Rs.224 charged from me unlawfully, for the past several months.