Airtel — charging twice for a single sms

Soon after i send an sms l get a balance statement which is usually correct. But immediately if i check my main balance it will show that twice that amount is deducted. Eg.: i sent an sms outside the country at 16.48hrs. And the balance showed as rs. 115/- from the previous amount of 120/- which was correct. Immediately i checked my main balance and it shows as rs 110/-. When i call the office they are denying it & following it by a standard response saying thanks for contacting airtel. Your issue is successfully resolved when it's not. This is a regular occurrence with airtel.
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