Airtel — Cheated by Airtel Agent while taking connection | |||
I took connection from Ascends Airtel showroom last month. When I took connection, the agent explained the package and advised me to take 499 plan with add-on 250 for DAta. He told that the data is 1 GB with 4G, after 1GB the speed with reduce. However, I got huge bill, for extra DATA. When I inquired about this, the showroom told that they will revert the extra charges and spoke with backend office. Till yesterday, they maintained that it was disputed amount and advised not to pay. Now, they got clarification from backend office and telling me to speak with customer support and the bill amount is correct. Since this mistake is from agent and I did not get clarification on my plan from customer support at the time of taking connection, why should I pay extra amount. Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Mr. Rao,
This is with reference to your post dated 10 July 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is with reference to your post dated 10 July 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 10 July 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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