[Resolved]  Airtel — Cheated by airtel by charging for a broadband speed that is not supported in the area.

Address:

560034

Airtel sold me a 16Mbps Broadband onnection in November.
However, I was only getting a speed of 2 - 4Mbps maximum at any given point and constant disconnection in the link. My multiple complaints were auto-closed with "Hub Issue" and no resolution. On insisting for escalation, I was finally informed that there is no support in my area for 16Mbps speed and the maximum support is for 8Mbps.
Then why was I sold a 16Mbps plan? I have been paying a bill for 16Mbps since the last 5 months and escalation team has failed to address the issue inspite of several attempts to reach them.
I live in the urban area of Bangalore city and it is surprising that Airtel has no support for more than 8 Mbps there? This is unacceptable and Airtel's marketing for high speed seems fake.
I am now being forced to downgrade the speed to 8Mbps with no refund for the last 5 months inspite of being over-charged for a service I was never provided.
I need compensation for being cheated by Airtel, and am sure there are many more from my area who are being cheated too.
I need a refund of my money for the 5 months that I have paid Airtel and Airtel cheating me.

Date: 21/03/2016
Airtel Complaint # 65635498
Area: Koramangala Bangalore