[Resolved]  Airtel — Cheated by Airtel Executive Mr Siva Kumar (Mobile:[protected])

Address:

Bangalore, Karnataka

I had applied for Airtel 4G connection online. Some guy Named “SIVA KUMAR” from Airtel had come to my address wearing Airtel ID Card. He explained me about the packages available and told that, if I choose 12GB for 3 months package I will get dongle free. I opt that package.He told me to pay 4500 including taxes. So, I paid. He gave me the Customer Relationship Form. Please find the number below. By keeping in mind that he was Direct Airtel Employee, I never suspect that he will cheat. He didn’t give any receipt for the money I paid. I thought customer Relationship form is enough for proof. Once my 1st bill get generated on[protected], I came to know that I am cheated because I was expecting first 3 months should be free. Later I tried to reach him, some days he didn’t pick the call. I message him saying that I am going to escalate on him. He replied he is not well.(I can provide you the message conversation as proof happened between us) After one weak I called him back but he didn’t replied and there on he added my number in his reject list. So, I could not reach him. I am furnishing the details what I have below: My Airtel Number -> [protected] * Amount -> 4500 * Date of payment -> 12/7/2014 * ARC/AEO name -> Not known * Collection agent name and phone number if collects from customer's place. -> (Mr. Shiva Kumar, Mob: +91-[protected]) * Receipt Number -> Not provided. (I have only Customer Relationship Form # KKPB701045) Customer care people are playing with me asking same details again and again and they are providing with irrelavent replies.