Airtel — cheated by airtel mahim mumbai store.

I visited the airtel store in mahim mumbai (Next to paramount and mearaj hotel) on 18 th october 2017 at around 12.30 pm. I made following two transactions and was cheated by airtel staff in both the cases.

Transaction nos 1. I purchased a sim nos [protected]at a price of rs 450/- having 84 days unlimited local/std calling and daily 1gb data for 84 days irrespective of 3g/4g hand set as advised by the staff at the store. I made the payment in cash as they were not accepting card payment and they insisited only on cash. I asked for receipt and they refused telling me that airtel don't issue receipts and that you will get sms confirmation of the transaction made. I did not receive any confirmation sms however the sim got activated within two hours with only 2 gb data and not 1 gb data per day as promised. As i am staying in palava i visited the local airtel store here to report the issue. This store informed me that the 1gb per day is applicable only for 4g handset and not 3g handset and he informed me that i was probably misled by the mahim airtel store.

Transaction nos 2: i made a payment of rs 767 of the amount due for my airtel dongle wifi device sim nos [protected] on same day 18th october 2017 between 12.30 pm and 1.00 pm in cash. I wanted to pay by cash as this was my request for cancellation of this account. But again the staff told me that they don't accept card payment and insisted on cash payment. I made a cash payment and insisted on receipt and again they inform me that airtel does not give receipt and you will receive sms confirmation for transaction. I waited for 5 minutes and did not receive any sms confirmation. The airtel staff told me that they are having some system downtime between 1.00 pm and 400 pm and therefore you will not receive sms until three hours.

It is almost one week now. Instead of getiing any payment confirmations i am getting reminder calls from aritel to pay the amount due that i already made in transaction nos 2 above.

As far as transaction nos 1. Is concerned i am fooled by the cunning airtel staff at the airtel mahim mumbai office.

I am planning to post this complaint to various other social media sites so that other users do not fall prey to fraudulent practices of airtel.