[Resolved]  Airtel — Cheated by lack of knowledge of Airtel representative

Address:

New Delhi, Delhi

I am an existing Airtel subscriber on my cell phone. I wanted an Airtel 3G data plan for my iPad. I went to Moti Nagar, New Delhi Airtel office to get 3G connection. The person with a turban (Raman) gave a duplicate nano SIM for my cell number and said that this will make my iPad connection work. But what he did was create 2 SIMs with the same number. So when iPad SIM was activated my phone stopped working. I was charged Rs 25 for this duplicate SIM and on top of that Rs 99 for 300MB data plan. Customer care told us that 2 SIMs cant work on same number so we need to get a different number for iPad. Today we went back to the airtel office and asked to correct this. In order to re-activate our phone (solution was to give us a new phone SIM) we were charged Rs 25 again and now the Rs 99 plan is useless on this number because I already had data plan on my phone SIM. All it does is add the 300MB data on my phone connection (which I didnt want). Also, they say that Airtel doesnt have nano SIM for a new prepaid connection, so I ended up not having a data plan for my iPad. Now we have spent Rs 149 to get nothing. This is the Airtel representative fault for misguiding us and today because it was a different representative sitting they didnt refund us anything.