[Resolved]  Airtel — Cheating by Airtel Sales team

I applied for a Broadband connection on 28/01/17 and a sales executive Kamlesh ([protected]) visited my place and collected all documents for installing Broadband and Telephone line. He informed me that the connection shall come with free router and free telephone set and shall be installed on Monday. On Tuesday I called him up as the connection was not setup, he informed me that it will be done within an hour, till Wednesday the connection was not installed and hence I raised a complaint (reference No.[protected]. On 02/02/07 the technician came to my house for the connection and I was surprised to find out that he did not bring any router nor any telephone instrument along with him. When I asked him, I was informed that the router and telephone is not provided by Airtel and the customer has to either provide the same or pay for it...

I raised the issue to the Nodal Officer as well as Airtel Presence in writing, but till date I have not received any revert from their side.

It seems that we are dealing with fraudster like Airtel.

I hope that I will receive a justifiable reply, and my matter will be resolved.