Airtel — Cheating customer with false offer

Address:	631006
Website:	Airtel.in

Dear Sir/Madam, On 19 Dec 15, i did an online recharge for Rs.11 from Airtel website (Ref no.[protected] dt 19 Dec 15). The offer was STD [protected]@35p/min for 9 days. On completion of recharge i got a message from Airtel saying that the offer is activated for 7 days. Further when my family started making STD calls she noticed that balance deduction was not according to the offer. We contacted the 198 and registered a complaint with respect to balance deduction and non-activation of the offer (Ref no. CBNRV [protected] dt.22 Dec 15). We were told that the problem would be rectified soon. On 24 Dec 15 i contacted 198 for no solution given till date (CNBRV[protected] dt 24 Dec 15), the Care Executive informed me that the offer was not activated due to technical reasons and the amount of Rs.11 will be refunded. Now the complaint is that when the offer was not activated due to technical reasons, how did the balance get deducted. Point no.2, if there was a technical problem with offer activation, how did the activation message come to my mobile number([protected]). Finally all these days no one from Airtel cared to get a solution to my problem. Moreover i was going out of station and i activated the offer for my family to be frequently in touch with me. The unusual deduction resulted in my family ending up with no mobile balance and the trouble they faced is unexplained. Airtel is cheating its customers and this is not the first incident with me. Earlier similar incident occurred and i could not complain due to scarcity of time. Stern action need to be taken against Airtel for avoiding such cases in future. There are lot of poor and unaware Indian citizens whose problems might be going un-attended.