[Resolved]  Airtel — Cheating Customers

Address:New Delhi, Delhi, 110070
Website:Airtel

User id [protected]

Hi,

I am extremely disappointed and unhappy with the services received from airtel.

Now to give you a jist of the story my complaint is regarding the broadband plan i have. As per my records and confirmed by airtel twice my plan is airtel-ul-pace 899 60gb (16mbps/512kbps) combo plan & this was with effect from[protected] which i understand was in middle of the month and hence you gave me prorated data.

Now as per my billing cycle my new month has started today and i should've got 60gb data rather i've only got 30 gb this month as well.

This is absolutely disgraceful and is also a cheating from airtel point of view. I am extremely frustrated and losing up my patience.

I have emails and proof to prove that my plan was changed to 60gb data plan @₹899 so if this plan isn't updated on my number

I will post on facebook with screenshots of your emails confirming that my plan is airtel-ul-pace 899 60gb (16mbps/512kbps) combo plan.

I am hereby giving you a last chance to change and update your records.

This is also a case of cheating & disgusting customer services. For airtel it barely matters what the customer is going through you just need to make money.

If this is not resolved to my satisfaction i'll make sure i don't stop here & will a mockery out of this.

Get this resolved asap.

A very angry and unhappy airtel customer.
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May 30, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2017
Airtel Customer Care's response
Dear Mr. Mathur,

This is with reference to your post dated 26 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 29, 2017
Airtel Customer Care's response
Dear Mr. Mathur,

This is with reference to your post dated 26 April 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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