[Resolved] Airtel — cheating customers in the name of trai guidelines

Mahesh Thamban

from Delhi, Delhi

Address:

560017

Hi,
This is to inform that airtel is cheating their customers, when we are trying to select alacarte channels. I have selected my channel list and submitted on 31st of jan (331721) and till 5th of feb they airtel didnt activated any channels. My account wallet has a balance 523 and it is getting reduced without supplying channels. On 6th feb morning i can see all the unwanted channels activated in my system and the channels i requested not updated also. As per my selection my monthly rental has came down to 478. Now my monthly rental is showing 1583 per month. I called customer care with these details and they are giving false promises like the new plan will be activated in 1 hr or so. I can smell a scam from airtel and this is happened to my friends also. Last 5 days without channels they have looted huge amounts. Please look into this issue and revert back.
Thanks,
Mahesh.

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Feb 28, 2019

Complaint marked as Resolved

They have activated the required channels and given refund .

Airtel customer support has been notified about the posted complaint.

Feb 06, 2019

Updated by Mahesh Thamban I have called customer care again..They are mocking entire TRAI guidelines..they asked me to hold the call to talk to second level escalation manager..more than 45 mins I waited and nobody replied...Please take necessary action as Airtel is violating Govt violations..

Feb 07, 2019

Updated by Mahesh Thamban Today also 63 rs debited from my account without any channels...