[Resolved]  Airtel — Cheating customers through mobile application

Address:

New Delhi, Delhi

On 8 may, 2015 I recharged my regular internet pack of 150 rs from airtel application which includes 500mb of 3g data and 28 days validity. The application as of 8may, 2015 says the validity of internet package to be 28 days and benefit that I should get is 500mb of 3g data . But when I successfully completed the transaction, Airtel told me that my validity was 14 days only and I got only 450 mb of 3g data. Upon inquiry with customer care executive shailendra tiwari, he told me that airtel has revised data plan's validity w.e.f. 6may, 2015. But no information is provided to the customer within the airtel application which still says for 28days validity and 500 mb of 3g data(attached photo). I feel cheated and harassed by airtel since on one hand they encourage us to use their mobile application and on the other hand they put incorrect data and cheat their customers through it. When asked from the customer care executive shailendra tiwari to file a complaint for the same, he bluntly refused. I demand airtel to either refund my balance or grant me with full 28 days validity and full 500 mb of 3g data as promised by their mobile application else I shall approach to higher judicial authorities.