Airtel — Cheating the customers by selling Fiber connection with wrong Information | |||
Hi, I switched from Airtel DSL connection to Airtel Fiber based connection as I was told by the sales representative that Fiber based link would provide symmetric Uplink speed. I choose the UL-Fibernet Plus 1499 50GB (8Mbps/512Kbps) COMBO Plan and received downlink and uplink speeds of about 8 mbps. Lately, the uplink speed has been reduced to less than 1 mbps without any intimation to me. On reaching out to the customer service I am told that the max uplink available with my plan is only 768 kbps. This is unacceptable and amounts to cheating the customers as I had chosen Fiber connection only because of higher uplink speed which is required for my work related video calls. The SR # is: Ref15179415|] WEB SR : Landline no : [protected] Request you to please look into this urgently. Thanks Rajen Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. May 15, 2015 Updated by Rajen Goel Adding the proof of corespondence with the customer care. | |||
 5 Comments | |||
Comments
Pathetic service in the recent months ...
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Reply
Dear Mr. Goel,
This is with reference to your post dated 14 May 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 14 May 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Despite multiple assurances no one has bothered to resolve this issue. I am surprised by the apathy of the Airtel customer service. I spoke with the Airtel sales person who had sold me the Fiber connection and he confirmed that the uplink and downlink in the FTTH connection is same. I was receiving the same speed till few weeks back and now suddenly the uplink speed has dropped to <700 kbps. Doesn't this amount to cheating? Is anyone from Airtel listening? Please give your formal reply on this forum so that everyone can know how useless is your Fiber connection.
Dear Mr. Goel,
This is with reference to your post dated 14 May 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 14 May 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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