Airtel — Coatomer care not helping

Address:

D1C/ 72 C Janak Puri New Delhi

Sir I have 3 Mobile 1 broadband and 2 DTH connection with Airtel all post-paid connation in Airtel black. On 9th of august around 7 p.m. in the evening to customer care on 121 to disconnect one of my number which I am not using any more and one data card connection as well. At that time, I was told it will disconnect and everything was ok. On the 10th of at 6.10 am both of my DTH got disconnect and that time I called customer to ask why they are not working. I was told that changes are made in my plan, My DTH has been change from post-paid to pre-paid which I didn’t ask for. Whole day on 10th I had call numbers of time to get it fixed. At 6 p.m. in the evening it starts working so everything was ok. And all day on 11th august it was working normal. But on 12th morning at 7.10 am it again stop working. All day I have been calling coatomer care to fix it they keep giving me time that they are fixing the problem and nothing happened. I was told to recharge it as it is suspended it might work if I recharge. I did recharge on 3 time and it didn’t work and I have over paid almost Rs. 2000 extra to airtel account. All day 12, 13 and 14 it didn’t work and I have called numbers of time. On 14th I was told to go to store and complaint By Mr. Kohli ([protected]) Area manager for Janak puri. I went to store around 2.30 pm and I was helped by Mr. Mohit in the store in Sagarpur. On 14th in the evening around 9 pm Mr. Kohli managed to recharge from his pocket of Rs. 200 and it start working. And it was showing that it will disconnect again on 20th august. At that time, I have called number of times every day to airtel to fix the problem as revers for pre-paid to post-paid as it was before and I was told they are fixing it. Sir I have 82-year father and 74-year-old mother as they both want TV as normal day activity for news and devotional channels. It was very stressful time for me to as they both were very angry on me. As it was all my fault but it wasn’t it was mistake done call center person. Till today I haven't received any call from airtel and my dth still not working.