[Resolved] Airtel — Combo plan converted to monthly rentl plan without my concern 12/04/2016 | |||
Airtel fixed line (Broadband) no: [protected], account no: [protected], taken the connection as advanced rental plan for 6 month(26th july 2015 to 25th jan 2016). On 18th jan 2016, received mail and massage from airtel that my plan will be renewed on 26th jan 2016. Plan name: airtel-arp-ul (5+1) abhinandan 699 15gb (4mbps/512kbps) combo plan, amount rs 699 per 1 month. There is no where written that my combo plan will be changed to monthly plan and i need to contact customer care to retain my combo plan will change in monthly rental plan. Then airtel company is sending a monthly bill which they are not supposed to be without the concern of the customer. They should disconnect or call up to confirm the same. Is it not airtel company making a customer confused/fool to satisfy their own condition? I need to pay 3 months rental bill around rs.2500. I am feeling cheated and have not expected a company like airtel to do like this. Please accept this a complaint. Hoping best decision and suggestion. Thanks, Debasmita Mail id: [protected]@yahoo.Co.In Was this information helpful? | |||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 20, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 19 April 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 12, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 19 April 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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1. Is there anywhere written that my COMBO plan will be change to monthly plan???
2. If my plan get renewed with combo plan then only I need to pay Rs.699*5=Rs.3495. Thats what a customer should understood from ur mail.
3. Two month's bill (26th Jan to 25th March) I had received and surprised to see that my plan converted to monthly plan. When I contacted Airtel customer care, they have refused to take complaint. Is it justified?
4. on the 3rd month, Airtel made my connection so slow that I have not tried to use it but waited to resolve the issue (though may be some issue in AIRTEL itself). Then also they are asking to pay the bill for the month of April. Is it justified?
There is no justification from Airtel. Finally I have requested for Disconnection.