Airtel — commitment failure

Address:	Kolkata, West Bengal, 700028
Website:	Airtel

I am unable to view channels after doing recharge of amount ₹357 on you people prescribed plan on 22nd june 2018. We people are crazy for fifa world cup but we are unable to view channels. How disheartening fact it is. And when i complained on same to customer care dept, first of all they are asking me to wait for 1 hr. After completing 1hr when it is not resolved, i have been asked to either recharge or to wait for 48hrs.
This is not d first time that i have been harrassed