[Resolved]  Airtel — Commitment not fulfilled for over 2 months

Address:	New Delhi, Delhi, 110021
Website:	[email protected]

On jan 5th 2017b, i was promised that i would get the following at no incremental cost if i did not disconnect my connection as per your case number 77834268 :

1. One month rental waiver

2. 40 mbps download speed (With 4 mbps upload speed)

3. Modem upgrade

4. 80gb data per month

However despite repeated follow ups and repeated request to disconnect due to your (Airtel's) failure in providing what has been committed. Neither the commitment is fulfilled nor the disconnection request is executed.

I am being asked to pay for services that don’t meet my requirement. As every time i call to discontinue the connection, each one of your call center supervisor and everyone from your disconnection handling department that i have spoken to has promised me that i would get a call back in 48 hours and i will be delivered what i have been committed they stated that the matter is escalated to back end team for execution. However this is still open and outstanding.

You should not make me keep the connection on a false promise and keep charging for non-fulfilment of your commitments. And stop your collection team for chasing me for charges that were supposed to be waived off.