Airtel — Committed for 8mbps, given 2mbps

Address:

560079

Last September 2015, I’ve got broadband connection with the bill plan 1199(8MBPS/512KPBS) combo plan. But Connection was given for 2 MBPS speed by assuring that within 24 hours it will be converted to 8MBPS, but so far(TILL NO UPDATES) not been done.

Moreover I’m getting calls for asking to pay the bill, though I'm regular payer, sometimes there is a delay in a day or two, for that you are disconnecting the service, which is ridiculous.
I strongly condemn this and request you to take necessary steps to get 8 MBPS and do the needful.

Please request to update your team NOT to give false assurance for the sake of your business, by doing so you can live up to your reputation.
Please suggest me whether to continue or not
Here with I’ve attached my application form for your reference.

Here is my list of question:
1. Why are charging me 1199? which is supposed to be for 8MBPS?
2. When you are going to increase the speed?
3. What is the action you have taken on the sales guy?