[Resolved]  Airtel — Company wants extra money on his engineer's fault

Address:	Ahmedabad, Gujarat, 380001
Website:	www.airtel.in/personal/digital-tv

Dear Sir,

I have bought new Airtel D2H connection before a month ago.

After that, eventually I have to face bad signal problem and picture was not clear.
So, since last couple of days, I am not able to see any channels on my Airtel D2h tv connection though I ahve pay money.

The reason was, while first time installation, installation engineer did not install the dish on correct place.

So, I have raise the complaint on Airtel Customer care.

I got a confirmation from Airtel customer care, for the reallocation for the dish I don't have to pay any extra money as it is engineer’s fault. So Aitel should bare this expense. (On call : [protected] by Mosin Ansari)
After that, I got a call from reallocation engineer to pay extra money of rps 250/- for this, (On call: [protected] - Alpesh Makwana)

As this is airtel's engineer's mistake, why should I pay this amount.

Airtel refuse to solve the issue and asking for extra money.

Please look into it and solve this issue as early as possible.

Airtel D2h Customer ID: [protected]
Registered Mobile Number: [protected]
Name : Ashwin Shah

Thanks,
Akash Shah