Airtel — complain no.[protected] not able to use internet

Address:	Mumbai City, Maharashtra, 400008
Website:	Www.airtel.in

It is more than 2 months I have launched my complaint (no.[protected]. And since last 3 months I have been calling up the customer care, first 3 times I was asked to do the mobile internet settings, later I was told there is new tower getting set up in my area and the network issue is there. I was promised by the customer care that by 1st May my problem will be resolved. Today is July 16 and still my problem is unsolved.
I waiting for a communication from the network team who are working on this issue.

I have 50-60GB data on my phone and I can't use, I have family plan activated on my phone but can't even add my mom's no. To it as I do not have the network at home.

Even this feedback I am writing while taking Wi-Fi from neighbour.

Airtel has failed to show even a little curtsey towards its customers.

There seems no use of being a loyal customer for so many years.

Feels like the company is just looting people.

I wish to receive immediate response and sms update of the progress of complains.

If the problem not solved within one week, I will switch to other network and leave Airtel.

Regards,
Preeti chauhan