Airtel — Complain regarding Data usage | |||
I'm very disappointed by your service. My current bill dated on 6th March, 2015 shows me an amount of 1236 Rs. According to your customer care executive they have charged 800 Rs for using 80 Mbs extra which did not included in my data plan. I didn't receive any alert message from Airtel and despite this I've checked several times on the day before my bill renews. It showed a data usage of 1005 Mb out of 1024 built in plan for past 2 days. It even showed usage of 1005 on 3rd may a day before my bill renews. And after that according to my phone app it showed I hardly used 10 Mb and your system shows I had usage of 80 Mbs extra. This is really absurd. Apart these I don't care about your system I've screenshots with me about the data usage. Please sort it out as soon as possible. I hope that Airtel gets my point. And yeah if this continues I don't feel like using Airtel service anymore. Please take action against it. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Airtel should atleast send alert notifications !! Poor service #Disappointed #Airtelindia
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Reply
Dear Karan,
This is with reference to your post dated 8 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 8 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I have faced the Same problem. I have been charged Rs. 3548.68 saying I have used excss 350mb 3G data. Whereas I used 1019 mb of 1024mb data pack and deactivated it the same day when I used 1019mb. But now these fellows tell me they have charged me over pro rate basis wherein they don't consider the as free on the day when its deactivated. Thus giving me a total bill of Rs. 4682. And I have contacted many of their officials but everyone has given me same answers and hasn't resolresolved the issue yyetyyet.
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