Airtel — Complaining about wrong balance deduction

Address:	Kotdwara, Uttarakhand, 246149
Website:	www.airtel. Com

On 13 Jan 2016 I had recharged my Airtel number with amt. Of Rs. 151 in which I got 1gb 3g data for 3 days validity. Means it will be expire on 15 Jan 2016 at 12 o'clock at midnight . and also I had Rs 43 as my calling bal. I used my data From 13jan 2016 to 15jan 2016 till 23:55pm then I close my data connection from my handset bcoz I know that if I use my Internet after 24:00 they will deduct charges from my main bal. But after closing my data connection from my handset I received a message from Airtel that 235mb of data bal. Is remaining in my Airtel account and suddenly I received a new msg that my main calling bal is nill after receiving these two msg I call to 198 ext. for complaining of this problem but they said Ur Airtel account is not updated yet for getting information o[censored]r bal. Deduction it takes one hrs to update and told me to call again after 1hrs but I didn't call bcoz its a night time. in morning means on 16th Jan 2016 I call again on the ext. 198 but they didn't gave proper reply when I asked for transferring the call to senior they transfered my call to Airtel dth dept. And cutted the call without giving me proper information abt these deduction again I call to Airtel 121 helpline ext. And request to transfer my call to senior they transfer my call to a lady and when I asked a reply of my bal deduction she said to me that I had used my data connection after 24:00hrs again that's y my bal. Was deducted means my data bal. Is supposed to be nill that's y they deducted my bal. From my main bal. account but I had already closed my data connection 5 min before 24:00hrs...plsss check this complaint and give main calling bal. Back plss do the needful