Airtel — complaint against airtel mobile company regarding hiding the facts

Address:

Chandigarh, Chandigarh

I am a customer of your company for more than 10 years. Your company representatives had hidden the information while offering new plans to me twice. First time I lost the internet unlimited plan of Rs. 125 which I was using right from beginning of my mobile connection. And now on 1st June again your representative offered me my plan 299 (calling and internet) and assured me that my monthly charges will be reduced significantly and for the existing plan proportionate amount will be charged in the next bill. But I am feeling sorry I have got a bill in which internet service proportionate bill was not considered, due to this my bill has been enhanced to Rs. 769 otherwise on average my bill was around Rs. 550. Repeatedly I had asked your representative about this (You can check from voice recording), because I have already had a bad experience Even I am surprised how a company will charge two times for the same service. Although this is a small amount and I have alternatives to switch over to other mobile subscriber. But this will go against the reputation of the company. Kindly do the needful. Gagandeep Sharma [protected]@yahoo.co.in [protected]