[Resolved]  Airtel — Complaint against Customer Care

Address:

Mumbai City, Maharashtra

Hello, Whoever it may concern, trust this mail finds you in true spirits. Since today afternoon the kind of behavior I got from your customer care representative is not at all acceptable. Please consider this mail on a high priority complaint against one of your customer care representative Ms. Aditi from Interface, 7th Floor, Building No. 7, Malad West. Mumbai Office. I would try to enlighten the incident happened with me. A small introduction here. I, Shees Gazdar is running my own food service business in Mumbai. I do have a large chain of outlets of a reknown International brand all across Mumbai. Today afternoon at 4:16pm, I got a call in one of my outlet’s landline from the number[protected], and co-incidentally I was present right there and in some consequences I attended her and the moment I started with my introduction with my name, she started abusing me very badly. The kind of words she used on the reply of each and every sentences of mine is not on a level that I could depict it in this mail. Coming from a minimal cultured background people would at least never think about behaving with an unknown person like this way. I would better say, I have never been abused even from a lowest level categorized people in this way ever. She talked rubbish, I hardly could believe she is a lady, cause in our country being a woman means self respect and self dignity, she lacks everything about it. Without knowing me, she was coming up with my parents, my background, my level and so many things. I was as surprised as shocked as well as irritated as nobody till date would dare to talk to me like this. Moreover, I couldn’t understand what my fault was. It was an employee named Mr. Israil Khan, an employee of my company, who got your post paid connection and somehow the bill amount was pending around just Rs. 1825, (which I already paid today-receipt no. 11286, Transaction ID [protected] after this issue). To be very honest, with the grace of Allah, I do run a level of business that I hardly could care of these small things and specially when nowhere I am related to all these things as I am so busy in my own work. My question to your team is how could you provide a post paid sim to anyone without any proper verification and address proof, ID proof etc. I have thousands of employee, I can’t look after each one’s personal care. I didn’t even know that guy got Airtel connectivity. Please give me a proper clarification why should I suffer of your irresponsible services. The call came in the morning regarding the same and the lady given the call to talk to my employee in my work place. I was constantly keeping my patience and tried to cool down her stating that I am the proprietor of the whole business chain. But she was not listening anything and abusing with my name, my business, my parents, self being and so on. I was hell busy with my own work but the call was so disturbing that I had to go to your Peninsula Chamber’s office and met Mr. Nilesh Rane. With all patience he listened to the whole matter and given a back call to that lady. Mr. Nilesh cooperated me though I didn’t see any step taken till now against her. Neither did I get an apology mail, nor a call. I would like you to check the recording of the same call and take the appropriate action against her. This is not a kind of service which customer expects from such a big organization like Airtel. I am very sure if this service will continue then nobody will stop you from gloom. I donot have any problem with whoever she is. But I have serious problem with your employee who could behave beyond imagination. I wouldn’t stop here if I do not get a prompt response from your side. So, keep your eyes in this matter. The consumer court’s door step is not very far. Really a shame ! On a serious note, I need a reply from your side as early as possible. Regards, Shees Gazdar +[protected] Proprietor Tej Enterprises