Airtel — complaint against lethargic attitude of airtel towards its customers

My name is jay parekh and i have two postpaid connections in my name i am facing network issues on both numbers and i have complained since feb 2019 but still the complaint is not resolved till date hence i wanted to take a upc code for both my numbers, but as per the new trai rules i have to remove add on no i. E is [protected] for which i have requested on 06.02.2020 and the advisor from contact center team of airtel told me that in 8 hrs your [protected] no would be removed from family plan but still its not done and till the time its not removed from the family plan i camnot get a upc code for primary no i. E [protected], i paid 290 rs also towards the unbilled amount but due to the lethargic attitude of airtel staff my no is still not removed from airtel plan and when i called to conolaint about the same, a lady named jyoti from contact centre team is telling that she has taken the complaint for that and it will take 3 working days to get resolved, i have to take so much trouble to remove my no from airtel and they are not even bothered to work on priority about my issue, i will be filing a case in the consumer court as i am not getting the service which was promised by airtel, its a breach of trust i want call from the senior management asap