[Resolved] Airtel — Complaint Dt:26.8.16 still not resolved

ahujacharan

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110063
Website:	www.airtel.in

Dear Sirplease refer my complaint Dt:26.8.2016 regarding activation of my sim no:[protected] which is still not resolved even after submission of documents to the airtel store of paschim vihar jwalaheri market New Delhi110063.
On calling customer care response is that they have not received any documents for the said number regarding activating for the same. This is really disturbing. Am not able to have a connection since 23.08.16 despite of my regular followup.
Request you to activate the same at the earliest

Regards
Charan
[protected]

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Sep 8, 2016

Complaint marked as Resolved

Company first called me personally on my alternate number took details from me then side by side they were updating on this consumer site too on this issue and further they mailed me solution within 2-3 days from [email protected] that I can again get my fresh sim for same number by submitting documents at airtel store. I submitted and they told me that it will get activated within 48hrs. Although it took more than 48hours to get activate approx 4-5days but finally got activated and am happy I got my old number activated back. Thank You Consumer forum For providing this platforma and thank you Airtel and its whole team for reactivating my sim Regards Charan Ahuja

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 8 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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