Airtel — complaint for not getting proper network

Address:

Thane, Maharashtra, 401208

My name is Jay Arvind Parekh and i am a airtel postpaid user, i have two connections of airtel in the Maharashtra circle of airtel, i had complained on 13.02.2019 for the network issue and they told that it would get resolved in 7 working days but till today thats on 05.12.2019 the issue is not resolved, today i called the contact center of airtel and spoke to a advisor named naveen from punjab location he told me that wait for 2 months your problem would be resolved so i asked him that give me refund in that case because the problem is not going to get resolved for the next two months, so he told that he cannot do anything about that so i told him that i want to speak with your manager after 10 min he transferred the call to his floor supervisor name Anu she was so arrogant i told her that why should i pay for the services that im not getting properly and i also explained her that the problem is at all the locations not about specific locations but she wws so dumb she is telling me that we cant do anything about this issue and was very rude on the call and infact raised a voice aswell due to that i told her that i want to speak with her manager so she transferred to her manager name Rohit Anand he told me as i can see there is a problem in ur connection and asked me to wait for further 48 hours so if they could solve this issue in 48 hrs why did they take 10 months to resolve it. I want a refund of all the bills that i have paid in the past 10 months because airtel has breached their commitment of providing proper network if i dont get the refund i will file a suit against airtel in the consumer forum.