[Resolved]  Airtel — Complaint for the poor calls and extremely bad service on number [protected]

Address:

560075

Hi
It is being observed since few weeks that my outgoing and incoming calls are getting dropped quite frequently. There are three issues to be precise
1. Calls are getting dropped very frequently.
2. During an ongoing call, i do not hear the voice of the other party for sometime. This happens in every call i make or i receive. This is very frustrating
3. Calls are not going through. It just doesn’t connect.

This is a corporate connection under the name of aseem rai (Me) from cisco systems inc. I am really very disappointed with the kind of service airtel is providing. I have had a conversation with the customer care and they asked me to change the sim which i have also done. However, your service is degrading day by day even when you guys are committing of having most widely spread network in the country.

The customer care is good for nothing and they do not have proper information and even the calls to customer care are also having the above three issues. They are telling that karnataka circle is undergoing upgrade, but they do not know till when will the upgrade last.

You guys do not have any sort of redundancy in your network so you can keep our calls intact??? I do not understand this, you cannot give us an excuse that it’s because of the upgrade because every big service provider like yours do have a redundancy available so that the services can be shifted seamlessly and we do not get this kind of pathetic service.

I would like to raise this complaint to the highest level of your escalation in the region of bangalore so that this should be taken very seriously. Its an hard earned money which is being spent on the calls which are just going useless.

Regards
Aseem.