[Resolved] Airtel — Complaint no. 47533202 dt 07 july 2014 | |||
I have an IPTV connection against phone No.[protected]. On 07 July the Modem stopped working and there was only voice but no broadband or TV. We lodged a complaint (Complaint No. 47533202 on 07 July 2014 and were assured that the error would be rectified within 24 hours maximum. It is now 48 hours and still no one has come to attend the complaint, despite reminders. Very poor service. This morning at 10.30 hrs when we talked to 198, they said they will send someone on priority within 2 hours. But as usual, it was a false promise. Please assist. Was this information helpful? | |||
Dec 31, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 15, 2014 Airtel Customer Care's response Dear Mr. Sukhija, This is with reference to your post dated 09 July 2014. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com Regards, Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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This is with reference to your post dated 09 July 2014.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33