Airtel — complaint on senior level escalator neethu

Address:

Thrissur, Kerala

My name is BINOJ BABU and my mobile number is [protected] and when I called to customer care on 10th February, Tuesday @ around 8:30 for knowing the details about balance deduction. I just called to 198 and that lady who pick the call transferred to senior level escalator which she told me. The girl who spoke to me in a rude behaviour and she told me that she doesn't care weather any customers change their connection from Airtel to any other service provider. and she told me that her name is Neethu and spoke to me like we say 'get lost'. Is this the way you are providing the service to customer care? she didn't even send me the reference number of that particular call. I want to know whether you gave punishment to that lady or not.. If i couldn't know further details about necessary action on my complaint i'll move on to consumer court against that lady and Airtel. And me and my friends will change from Airtel to idea. Thank you.