[Resolved] Airtel — Complaint regarding 4g hotspot | |||
I had purchased a 4g hot spot at kolkata in november15 with sim number [protected] with an assurance that it would work all over in india. I was relocated to jamshedpur in march16. The hot spot is not functioning at jamshedpur and i visited the airtel store at sakchi jamshedpur. I was told that this unit will not work here and i need to purchase another unit. I had raised a complaint ref 68781632. The response to the complaint by airtel is that as and when the network is upgraded the service will be revived. There is no mention of making use of the hot spot or providing an alternate as 3g services that is available here. Was this information helpful? | |||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 20, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 19 April 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 12, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 19 April 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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