| Address: | Kodungaiyur Chennai 600 118 |
Dear Team,
I am writing to express my deep dissatisfaction and frustration with the service I have received from Airtel Xtream Fiber since the flood in Chennai on December 4th, 2023. Despite the situation being beyond your control, the lack of proper communication and resolution of my issues has been extremely disappointing.
On December 8th, 2023, I raised a complaint regarding the non-functioning Airtel Xtream Fiber service. Since then, I have made more than 45 calls and sent numerous emails to your customer care team, but I have received nothing but repeated scripted responses and no resolution to my problem. This extended period without internet connectivity has greatly inconvenienced me and has even resulted in additional expenses, as I had to recharge my mobile data to continue my work, amounting to a loss of approximately 1500 Indian Rupees.
On December 22, 2023, I requested the disconnection of my Fiber connection and specifically asked for a No Objection Certificate (NOC) and an End of Statement to be provided. Although I was assured that I would receive a call back regarding this matter, I have not received any response or information regarding the NOC and Closure Statement. Instead, I have received calls from your team threatening to charge me for keeping the device unless I hand it over. I want to make it clear that I will not submit the device without the NOC and Closure Statement, as these documents are essential for the closure of my account.
Therefore, I kindly request the following:
1. Resolution of my complaint: I request a proper investigation into the issues I have faced and a resolution to the non-functioning Airtel Xtream Fiber service. I urge you to take immediate action to rectify the situation and restore my connectivity.
2. Compensation for Recharge expenses: I expect to be compensated for the 1500 Indian Rupees I lost in recharging my mobile data to continue my work during the period of non-functioning service. This amount should be credited to my account or refunded to me as soon as possible.
3. Issuance of NOC and Closure Statement: I urgently require the No Objection Certificate (NOC) and an End of Statement to officially close my account. I request that these documents be provided to me promptly, as further delays will only prolong the inconvenience I have already experienced.
I hope that you will take immediate action to address my concerns and ensure that I receive a satisfactory resolution to this matter. I trust that Airtel values its customers and will prioritize customer satisfaction.
I look forward to a prompt response to this complaint and a resolution to the issues at hand. Please acknowledge the receipt of this email and provide me with a timeline for resolving my concerns.
Thank you for your attention to this matter.
Sincerely,
Prasanth L
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