Airtel — complaint regarding bad service by bharti airtel - ecaf_[protected] - my application for airtel extreme broadband connection

Address:

G3, The Willows Apartment, Gulmohar Enclave Road, HAL Airport - Whitefield Road, Bangalore - 37

Sub: complaint regarding bad service by bharti airtel - ecaf_[protected]

With reference to the above, i would like to bring to your notice about the absolutely horrible experience with airtel by me.

In view of work from home went for booking airtel extreme fibernet broadband on thursday i. E. 16.04.2020. On the call, the girl said it would be done same day and she is sending technical person. One vishwas had come in an hour. He asked for payment with airtel link. Went ahead and paid as he said he is the sales person, technical team would come in the evening and install as well as activate the connection. No one came on thursday, friday or today. Whenever i call, he says they will come and now is not picking up my calls. I tried 121 to lodge a complaint and airtel's ivr smartly deactivated customer service, keeps rerouting requests without any clear options to take a complaint or give status.

Horrific experience on how organized customer payments are slickly taken, kept in the account and service deferred by airtel. If clear communication was given on it can't be done on thursday, i wouldn't have paid the amounts.

I have had absolutely terrible service with mobile networks too (Bad signals, complaints closed over years by airtel without resolution and i have been foolish enough to opt for airtel broadband again. I request your good selves to intervene and help me with
A) getting a full refund for the payment received by airtel in view of service not delivered as per promise by airtel
B) give me an interest of 14% if the same is delayed further by their end
C) ensure better signal strength is received by me for my mobile networks, a service deficiency not rectified by airtel over years in spite of repeated complaints from my end.

I trust you will action the same without delay as it is impacting me in view of covid19 lockdown.