[Resolved] Airtel — complaint regarding customer care | |||
I gifted a caller tune to a number at[protected] at 12-02 am, also i choose a caller tune for my number. But the both were not activated. i called to 121 which is chargeable. but the customer service executive told me that there is no information because of system upgradation. after that i called at[protected] at 12-07 am. my reference no. is F[protected]. but the customer service executive asked for the adress and e mail id for the other number on which i gifted the hallo tune. when i asked for the reason he became silent.after that i called again but they again told me there is system upgradation and they have no information about anything. my complaint is that it is a paid service. 50 paisa per 3 min. i called and there is no solution. i charged Rs 15 for the halo tune gifting. but there is no halo tune, but harassment from the customer service executive. Was this information helpful? | |||
Jan 30, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 18, 2014 Airtel Customer Care's response Dear Mr. Mandal, This is with reference to your post dated 17 July 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@in.airtel.com Regards, Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Jul 20, 2014 Airtel Customer Care's response Dear Mr. Mandal, This is with reference to your post dated 17 July 2014 We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com Regards Rakesh Kumar Airtel.presence (airtel customer service team) bharti airtel ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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