Airtel — complaint regarding non addition of channel number #330 despite several requests however channel is very much available on airtel dth

Address:

201318

Am really disappointed to write this mail to you because despite atleast 30 to 40 attempt i am unable to get channel number #330 i. E sahara samay and recently has been added in airtel dth as free channel.
I get error code 4 but whenever i call customer care for same they say no such channel is available on airtel dth. But the fact is that, this channel is verymuch available on airtel. Why should not i make a complaint against you people at trai for befooling your customer by taking bribe from other channels for not showing & providing rest free channels easily. When a customer will try 3 to 4 times and the channel will not be activated then definitely he will leave attempting to get access of such channels. Tell me why should not i may drag you to the court and file criminal case against you people for cheating your broadcaster and customer as well by not showing a channel which is free to air (& you have charged the channel for it) and also your customer by not providing access to such channels which he wish to see.
My customer id is - [protected]
My complaint number is - [protected]

I need a response by tomorrow 12:00 pm else i will surely lodge a criminal complaint against airtel dth

Preeti