To,
The Consumer Court / Airtel Nodal Officer
Respected Sir/Madam,
I am writing to formally lodge a complaint against Airtel Xstream Fiber regarding the continuous disruption of internet services since 29th September 2025.
Despite multiple calls and follow-ups with Airtel customer care, the issue has not been resolved. The service team only keeps extending the resolution date without actually restoring the connection. This has caused me severe inconvenience, as I have important office meetings and professional work that require a stable internet connection.
Due to the non-availability of the broadband service, I have been compelled to recharge my mobile number multiple times to arrange internet connectivity. This has resulted in unexpected financial burden.
My requests are as follows:
1. Provide a clear timeline and root-cause explanation for why the service has not been working, along with an exact date by which the issue will be resolved, instead of repeatedly extending deadlines with vague updates such as “our team is working on it.”
2. Extend the validity of my internet connection by the total number of days during which the service remained non-functional.
3. Provide monetary compensation for the period of non-availability of services, including reimbursement for the mobile recharges I was forced to make in order to continue my work during the downtime.
As of today, I have already incurred the following charges:
- INR 49
- INR 39
(This list will be updated as I continue to bear additional costs until the service is restored.)
I expect Airtel to take immediate action to resolve the issue and compensate for the inconvenience caused. If this matter is not addressed promptly, I will be constrained to pursue the case in the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Sincerely,
Vikalp Rusia
Khajanchi Mohalla Datia (M.P.)
475661
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