| Website: Airtel telecommunication |
I hope this letter finds you well. I am writing to formally raise a complaint regarding the issue I am facing with my recent recharge and change to the postpaid plan.
On [March 24 2025], I recharged my prepaid Airtel account with ₹649 for a [unlimited local std and roming, 2GB data per day, 56 days validity and 100 sms per day]. However, due to an unfortunate error on my part, I inadvertently switched my account to a postpaid plan on [26 march 2025], which led to the loss of the benefits associated with my ₹649 recharge.
Upon contacting your customer care team, I was assured that the issue would be resolved, and a refund would be processed within [insert promised time, e. g., 48 hours, 3 days]. However, it has now been more than [six days] since my initial request, and I have not received the refund as promised. Instead, I have been informed that the refund will no longer be provided, which is causing me considerable inconvenience and dissatisfaction.
I kindly request that you review my case and process the refund of ₹649 to my account, as the recharge was made in good faith, and the plan change was a mistake. I am attaching the transaction details for your reference.
Please acknowledge receipt of this complaint and inform me of the actions being taken to resolve this matter. I trust that Airtel, being a reputable service provider, will address this issue in a timely and fair manner.
Thank you for your attention to this matter. I look forward to your prompt response and resolution of the issue.
Was this information helpful?
Post your Comment